Gogoyarn
FAQ
Frequently Asked Questions
Everything you need to know about GogoYarn kits and orders.
🧶 About Our Kits
Are GogoYarn kits suitable for complete beginners?
Absolutely! All our kits are designed with beginners in mind. Each kit includes step-by-step instructions, and our team is always available to help if you get stuck.
What's included in each kit?
Each kit typically includes yarn, a crochet hook, stuffing, safety eyes, a yarn needle, and detailed instructions. Specific contents may vary by kit — please check the individual product page for details.
Do I need any prior experience?
No experience needed! Our kits are beginner-friendly. If you can hold a hook, you can make something beautiful.
📦 Orders & Shipping
How long does shipping take?
Delivery times vary by region. Generally: China 3–7 days, Southeast Asia 5–10 days, US 7–14 days, Europe 10–20 days. See our Shipping Policy for full details.
Can I track my order?
Yes! Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Do you ship internationally?
Yes, we ship to many countries worldwide including China, Hong Kong, Southeast Asia, the US, and more. International orders may be subject to customs duties paid by the buyer.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery for unopened, unused items. Please visit our Returns & Refunds page for full details.
My item arrived damaged. What should I do?
We're so sorry to hear that! Please email us at service@gogoyarn.com with a photo of the damaged item and your order number. We'll resolve it as quickly as possible.
How long does a refund take?
Once your return is approved, refunds are processed within 5–10 business days to your original payment method.
💬 Still Have Questions?
We're happy to help! Reach us at service@gogoyarn.com or chat with us on WhatsApp. We typically respond within 1–2 business days.
Happy crafting! 🌿